INSIGHTS
THAT POWER
PERFORMANCE
CUSTOMER EXPERIENCE RESEARCH AND STRATEGY
WHO
WE ARE
Founded in 2012, we are research and strategy consultancy that helps organisation measure what matters to drive business and brand success. A unique blend of researchers and strategists, we specialise in understanding the human experience – customer, brand, employee and product.
Obsessed with delivering meaningful outcomes for businesses and their customers, we help organisations make better decisions by understanding why to define how.
A client once said that they saw us as an extension of their team, and that’s what we aim for. We strive to build long-term partnerships with our clients, adapting our research programme to ensure it continually evolves to meet the needs of your business.
OUR
TOOLKIT
The data that quantifies and validates the opportunity.
Online surveys
Online communities
Mobile surveys
Satisfaction surveys
Industry benchmarks
Data analytics
Social listening analysis
Deep dives to understand the 'why' behind the 'what'.
Focus groups
In-depth interviews
Online cultural probes
Ethnography
Contextual enquiries
Mystery shopper
Accompanied shopping
Mobile ethnography
Specialist techniques to understand & optimise UX.
Usability research
Web & mobile intercepts
Heatmap analysis
Card sorting
Website analytics
Prototype testing
Consulting solutions to turn insight into action.
Insights training
Brand strategy workshops
Innovation workshops
CX workshops
Insights translation workshops
OUR
WORK
More than just understand our brand performance, Threefold gave us the insights and direction to transform our brand into a leadership positioning within the sector. The team at Threefold are very passionate, proactive and have become a true business partner.
Threefold's ability to understand both our customer and our business is what makes them so special. We learnt how to be more customer-centric, while also understanding how to navigate our own organisational complexities. That's a unique skill that we have not experienced with previous strategic consultancies.
Whether it is identifying how we can improve our brand, customer or employee experience, Threefold brings such a fresh and strategic perspective to the table. They are a passionate team and it shows in everything that they have done for us.
TESTIMONIALS
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We can't wait to hear from you
92 Green Street
Cremorne
Victoria 3121
03 9645 7001