INSIGHTS
THAT POWER
PERFORMANCE

CUSTOMER EXPERIENCE RESEARCH AND STRATEGY

 

WHO
WE ARE

Founded in 2012, we are research and strategy consultancy that helps organisation measure what matters to drive business and brand success. A unique blend of researchers and strategists, we specialise in understanding the human experience – customer, brand, employee and product.

Obsessed with delivering meaningful outcomes for businesses and their customers, we help organisations make better decisions by understanding why to  define how.

 

A client once said that they saw us as an extension of their team, and that’s what we aim for. We strive to build long-term partnerships with our clients, adapting our research programme to ensure it continually evolves to meet the needs of your business.

 
 

OUR 
TOOLKIT

The data that quantifies and validates the opportunity.

Online surveys

Online communities

Mobile surveys

Satisfaction surveys

Industry benchmarks

Data analytics

Social listening analysis

Deep dives to understand the 'why' behind the 'what'.

Focus groups

In-depth interviews

Online cultural probes

Ethnography

Contextual enquiries

Mystery shopper

Accompanied shopping

Mobile ethnography

Specialist techniques to understand & optimise UX.

Usability research

Web & mobile intercepts

Heatmap analysis

Card sorting

Website analytics

Prototype testing

Consulting solutions to turn insight into action.

Insights training

Brand strategy workshops

Innovation workshops

CX workshops

Insights translation workshops

OUR
WORK

 
 

More than just understand our brand performance, Threefold gave us the insights and direction to transform our brand into a leadership positioning within the sector.  The team at Threefold are very passionate, proactive and have become a true business partner.

Threefold's ability to understand both our customer and our business is what makes them so special.  We learnt how to be more customer-centric, while also understanding how to navigate our own organisational complexities. That's a unique skill that we have not experienced with previous strategic consultancies.

Whether it is identifying how we can improve our brand, customer or employee experience, Threefold brings such a fresh and strategic perspective to the table. They are a passionate team and it shows in everything that they have done for us.

TESTIMONIALS

GET IN
TOUCH

Thanks for submitting!

We can't wait to hear from you

30-32 Cremorne Street

Richmond

Victoria 3121