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INSIGHTS
THAT POWER
PERFORMANCE

CUSTOMER RESEARCH AND STRATEGY

ABOUT US

WHO
WE ARE

Founded in 2012, we are a research and strategy consultancy dedicated to helping organisations measure what truly matters to drive business and brand success. Our team uniquely blends researchers and strategists, specialising in understanding the human experience – be it customer, brand, employee, or product.

Driven by a passion for delivering meaningful outcomes for businesses and their customers, we empower organisations to make better decisions by uncovering the "why" to define the "how."

One of our clients once described us as an extension of their team, which perfectly encapsulates our mission. We strive to build long-term partnerships, continuously adapting our research programmes to evolve alongside your business needs.

TOOLKIT

OUR 
TOOLKIT

The data that quantifies and validates the opportunity.

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Online surveys

Online communities

Mobile surveys

Satisfaction surveys

Industry benchmarks

Data analytics

Social listening analysis

Deep dives to understand the 'why' behind the 'what'.​

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Focus groups

In-depth interviews

Online cultural probes

Ethnography

Contextual enquiries

Mystery shopper

Accompanied shopping

Mobile ethnography

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Specialist techniques to understand & optimise UX.

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Usability research

Web & mobile intercepts

Heatmap analysis

Card sorting

Website analytics

Prototype testing

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Consulting solutions to turn insight into action.

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Insights training

Brand strategy workshops

Innovation workshops

CX workshops

Insights translation workshops

OUR
WORK

WORK
TESTIMONIALS

More than just understand our brand performance, Threefold gave us the insights and direction to transform our brand into a leadership positioning within the sector.  The team at Threefold are very passionate, proactive and have become a true business partner.

Threefold's ability to understand both our customer and our business is what makes them so special.  We learnt how to be more customer-centric, while also understanding how to navigate our own organisational complexities. That's a unique skill that we have not experienced with previous strategic consultancies.

Whether it is identifying how we can improve our brand, customer or employee experience, Threefold brings such a fresh and strategic perspective to the table. They are a passionate team and it shows in everything that they have done for us.

TESTIMONIALS

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TOUCH

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We can't wait to hear from you

92 Green Street

Cremorne

Victoria 3121

CONTACT
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