INSIGHTS
THAT POWER
PERFORMANCE
CUSTOMER RESEARCH AND STRATEGY
WHO
WE ARE
Founded in 2012, we are a research and strategy consultancy dedicated to helping organisations measure what truly matters to drive business and brand success. Our team uniquely blends researchers and strategists, specialising in understanding the human experience – be it customer, brand, employee, or product.
Driven by a passion for delivering meaningful outcomes for businesses and their customers, we empower organisations to make better decisions by uncovering the "why" to define the "how."
One of our clients once described us as an extension of their team, which perfectly encapsulates our mission. We strive to build long-term partnerships, continuously adapting our research programmes to evolve alongside your business needs.
OUR
TOOLKIT
The data that quantifies and validates the opportunity.
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Online surveys
Online communities
Mobile surveys
Satisfaction surveys
Industry benchmarks
Data analytics
Social listening analysis
Deep dives to understand the 'why' behind the 'what'.​
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Focus groups
In-depth interviews
Online cultural probes
Ethnography
Contextual enquiries
Mystery shopper
Accompanied shopping
Mobile ethnography
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Specialist techniques to understand & optimise UX.
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Usability research
Web & mobile intercepts
Heatmap analysis
Card sorting
Website analytics
Prototype testing
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Consulting solutions to turn insight into action.
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Insights training
Brand strategy workshops
Innovation workshops
CX workshops
Insights translation workshops
OUR
WORK
More than just understand our brand performance, Threefold gave us the insights and direction to transform our brand into a leadership positioning within the sector. The team at Threefold are very passionate, proactive and have become a true business partner.
Threefold's ability to understand both our customer and our business is what makes them so special. We learnt how to be more customer-centric, while also understanding how to navigate our own organisational complexities. That's a unique skill that we have not experienced with previous strategic consultancies.
Whether it is identifying how we can improve our brand, customer or employee experience, Threefold brings such a fresh and strategic perspective to the table. They are a passionate team and it shows in everything that they have done for us.
TESTIMONIALS
GET IN
TOUCH
We can't wait to hear from you
92 Green Street
Cremorne
Victoria 3121
03 9645 7001